Data Deletion Instructions

How to request deletion

You can request deletion of your OXLY account and associated personal data at any time.

1. Open the OXLY app.
2. Sign in to the account you want to delete.
3. Go to Profile, then Settings, then Account deletion.
4. Submit the deletion request from the account deletion screen.

Email request option

If you cannot access your account, email us at privacy@oxly.eu or sa@oxly.eu from the email address associated with your OXLY account. Include "Account deletion request" in the subject line.

30-day grace period

Submitting a deletion request starts a 30-day grace period before your account and data are permanently removed. During this period you can cancel the request and keep your account by signing back in to the OXLY app and choosing to cancel the deletion. After the grace period ends, deletion proceeds and cannot be undone.

What we delete

After verifying the request, OXLY deletes or anonymizes personal data tied to the account, including:

• account profile information;
• authentication identifiers linked to the OXLY account;
• saved preferences and profile settings;
• content and records that are not required for legal, security, or accounting reasons.

Retention

Some records may be retained where required by law, fraud prevention, dispute resolution, security, tax, accounting, or compliance obligations. When retention is required, access is restricted and the data is retained only for the required period.

Processing time

We aim to process verified deletion requests within 30 days unless a longer period is required or permitted by applicable law. We may contact you to confirm ownership of the account before completing the request.