Consumer Notices

Consumer disclosures, complaint contacts, and mandatory notices.

Effective Date: 1 July 2026Last Updated: 1 July 2026

These EU Consumer Notices (the “Notices”) provide consumer-facing information relating to the use of the OXLY platform (the “Platform”) operated by IN SPOT SLU, with registered office at Carretera d’Engolasters 27A 2-1, Andorra, tax / registration number L-919089-T (“OXLY,” “Company,” “we,” “us,” or “our”).

These Notices are intended for consumers located in the European Union or using EU-facing versions of the Platform. They should be read together with the Terms of Platform Use, Booking, Cancellation & Refund Policy, Payments & Payout Terms, Provider Terms, Fees & Pricing Transparency Policy, Complaints, Disputes & Mediation Policy, Privacy Policy, and any other applicable OXLY policies.

These Notices are a consumer-facing summary. If a more specific product flow, checkout flow, or mandatory law grants stronger rights, that more specific rule will prevail to that extent.

1. Platform Operator

Unless expressly stated otherwise in a specific product flow, checkout flow, or country-specific notice, the Platform is operated by:

IN SPOT SLU

Carretera d’Engolasters 27A 2-1, Andorra

Tax / Registration No.: L-919089-T

Operational support: help@oxly.eu

Legal contact: a.samoylov@inspot.ad

The Platform may later designate a different contracting entity for specific EU countries, product lines, or payment flows. If that happens, the relevant entity will be identified clearly before the consumer is bound by the transaction.

2. Nature of the Platform

OXLY is primarily an online marketplace and technology intermediary that enables users to discover, compare, request, book, and manage services.

Depending on the flow:

the underlying service may be sold by an independent Provider;
the Platform itself may sell certain digital services, such as subscriptions, visibility tools, promotional placements, or other OXLY-operated products.

Unless expressly stated otherwise for a specific transaction, OXLY is not the provider of the underlying third-party service listed by an independent Provider.

3. Who Is the Seller / Service Provider

Before the consumer is bound by a booking or purchase, the Platform should indicate who is offering the relevant service or product.

Depending on the flow, this may be:

OXLY itself, where the relevant product is a Platform-operated digital service; or
an independent Provider, where the relevant service is offered through the marketplace.

Where the service is offered by an independent Provider, the applicable contract for the service is generally between the consumer and that Provider, unless the Platform expressly states otherwise.

4. Trader / Private Individual Status on the Marketplace

Where an offer is made by a third party through the Platform, the Platform should indicate whether that third party is presented as:

a trader / professional / business user; or
a private individual / non-trader, where such status is permitted on the Platform.

If the seller is a trader, EU consumer protection rules generally apply to the transaction to the extent required by law.

If the seller is a private individual, certain EU consumer rights that apply to trader-consumer contracts may not apply in the same way. The Platform should warn the consumer accordingly before they commit to the offer.

5. Pre-Contract Information

Before a consumer is bound by a booking or purchase, the Platform should aim to provide, where relevant and applicable:

the identity of the seller or service provider;
the main characteristics of the service or product;
the total price or pricing basis;
any applicable fees, taxes, or mandatory charges;
the booking or order flow;
the available payment method(s);
cancellation and refund information;
where relevant, the duration, renewal, or termination terms for subscriptions or recurring services;
contact channels for complaints and support.

If the exact price cannot reasonably be calculated in advance, the Platform should indicate the pricing basis clearly, such as hourly rate, estimate, starting price, or quote structure.

6. Booking Confirmation

A booking becomes confirmed according to the booking flow shown on the Platform at the time of booking.

Depending on the Provider’s settings or the product design, confirmation may occur by:

instant booking;
auto-confirmation;
express acceptance by the Provider;
another confirmation method clearly shown to the consumer.

The consumer should review the booking status carefully before assuming that a service has been confirmed.

7. Cancellations, Rescheduling, and Refunds

Cancellations, rescheduling, refund rights, and complaint handling are governed by:

the booking flow used;
any provider-specific terms clearly shown before booking;
the Booking, Cancellation & Refund Policy;
the Payments & Payout Terms, where payment functionality is enabled;
applicable mandatory law.

A refund is not automatic in every case. Refund treatment may depend on:

who canceled;
when cancellation occurred;
whether the service had already started or been completed;
whether the provider failed to attend;
whether the service materially differed from what was described;
whether the payment was processed through the Platform.

8. Right of Withdrawal for EU Consumers

Where a transaction is subject to applicable EU distance-contract or off-premises consumer law, an EU consumer may generally have the right to withdraw from a qualifying contract within 14 days without giving a reason.

For qualifying service contracts, this withdrawal period generally runs from the day the contract is concluded.

However, this right is not unlimited and may depend on:

who the contracting seller is;
whether the seller is a trader;
the type of service;
whether the service has already been fully performed;
whether the consumer gave prior express consent to early performance and acknowledged the possible loss of the withdrawal right;
whether a statutory exception applies.

Consumers should therefore review the withdrawal notice shown in the relevant booking or checkout flow.

9. Exceptions and Limitations to Withdrawal

The right of withdrawal may not apply, or may be lost, in certain legally recognized circumstances, including where applicable:

for certain services tied to a specific date or period of performance;
for certain leisure, accommodation, catering, transport, or similar booking categories, where the law treats those categories differently;
where the service has been fully performed after the consumer gave prior express consent to start performance during the withdrawal period and acknowledged that the withdrawal right may be lost once full performance is completed;
in other cases allowed by mandatory law.

Where OXLY or a Provider relies on such an exception, the relevant flow should disclose it clearly before the consumer is bound, where required by law.

10. Services Sold by OXLY

Where OXLY itself sells a digital service, such as a subscription, promotion service, visibility product, or other Platform-operated digital feature, OXLY is the seller unless the relevant flow clearly identifies another seller.

For such OXLY-operated services, the Platform should disclose, where applicable:

the billing cycle;
whether the service renews automatically;
cancellation mechanics;
refund terms;
any trial-to-paid conversion logic;
any specific withdrawal or no-withdrawal rule required by law.

11. Reviews and Ratings Transparency

If the Platform displays reviews, ratings, or review summaries, the Platform may moderate, rank, filter, summarize, or remove them under its policies.

The Platform should not imply that all reviews are automatically verified or that every review comes from a confirmed paying customer unless that is actually the case for the relevant feature.

Additional details are governed by the Messaging, Reviews & Ratings Policy.

12. Complaints and Customer Support

Consumers may submit complaints through:

help@oxly.eu for operational complaints; and/or
a.samoylov@inspot.ad for legal notices.

A complaint should include, where reasonably possible:

the consumer’s name and account identifier;
the relevant booking, order, listing, profile, or transaction;
the date of the relevant event;
a short explanation of the issue;
the outcome requested;
relevant supporting materials.

Consumers are encouraged to submit complaints without undue delay after the relevant issue arises.

13. ADR and Cross-Border Consumer Help

Where available under applicable law, EU consumers may also have access to out-of-court dispute resolution mechanisms, including ADR.

For cross-border issues involving a trader in another EU Member State, consumers may also be able to seek assistance from their national European Consumer Centre (ECC).

These routes do not replace court rights where those rights exist, but may offer a practical alternative in appropriate cases.

14. No Waiver of Mandatory Consumer Rights

Nothing in these Notices excludes, limits, or waives any consumer right that cannot lawfully be excluded or limited under applicable mandatory law.

If applicable EU consumer law grants the consumer stronger rights than those described in these Notices or in any other Platform document, the mandatory legal rule will prevail to that extent.

15. Governing Law and Jurisdiction

These Notices are governed by and shall be interpreted in accordance with the laws identified in the applicable contractual terms, unless mandatory consumer law requires otherwise.

Nothing in these Notices prevents a consumer from relying on mandatory consumer protections available under applicable law.

16. Contact

IN SPOT SLU

Carretera d’Engolasters 27A 2-1, Andorra

Tax / Registration No.: L-919089-T

Operational support: help@oxly.eu

Legal contact: a.samoylov@inspot.ad

OXLY

Andorra Addendum to EU Consumer Notices

Effective Date: 1 July 2026Last Updated: 1 July 2026

This Andorra Addendum supplements the OXLY EU Consumer Notices where the Platform operator, relevant seller, support route, or consumer complaint context involves Andorra.

1. Andorra Consumer Complaint Route

Consumers in Andorra may use the official consumer complaint routes made available by the Government of Andorra, including the Servei d’Atenció al Consumidor and the official complaint form.

Where required by applicable Andorran rules, OXLY will indicate the availability of the official complaint form and provide the relevant complaint route accordingly.

2. Cost of Official Consumer Complaint Service

The official consumer complaint service in Andorra is described by the Government as free of charge.

3. OXLY Contact for Andorra Matters

For Andorra-related consumer issues, users may contact:

help@oxly.eu
a.samoylov@inspot.ad

4. Relationship With Other Terms

This Addendum does not replace the OXLY EU Consumer Notices, Complaints, Disputes & Mediation Policy, or other Platform documents. It adds Andorra-specific consumer notice context where relevant.