OXLY
Legal & policies
OXLY's terms, policies, and legal notices for customers, providers, and employees.
Legal
- Terms of Platform UseThe main platform agreement for customers, providers, and employees.
- Privacy PolicyHow OXLY collects, uses, shares, and protects personal data.
- Cookie PolicyCookies, SDKs, analytics technologies, and user choices.
- Consumer NoticesConsumer disclosures, complaint contacts, and mandatory notices.
- Platform Changes & Versioning NoticeHow OXLY publishes updates to terms, policies, and legal documents.
Policies
- Booking, Cancellation & Refund PolicyBooking creation, cancellation windows, no-shows, refunds, and rescheduling.
- Fees & Pricing Transparency PolicyWhat is included in prices, platform fees, and hidden-fee restrictions.
- Provider TermsProvider responsibilities, independent status, licenses, taxes, and conduct.
- Payments & Payout TermsPayment processing, holds, payouts, commissions, and chargebacks.
- Content, Images & IP PolicyUploaded content, image rights, platform license, and prohibited materials.
- Community StandardsRespectful behavior, anti-abuse rules, discrimination, harassment, and fraud.
- Acceptable Use & Prohibited Activities PolicyRestricted services, illegal activity, spam, malware, and platform misuse.
- Messaging, Reviews & Ratings PolicyChat rules, fake reviews, rating manipulation, and review moderation.
- Verification & Trust PolicyVerification badges, KYC/KYB scope, risk tiers, and trust limitations.
- Promotions, Coupons & Referral TermsPromo codes, discounts, referrals, anti-fraud rules, and withdrawal rights.
- Complaints, Disputes & Mediation PolicyComplaint flow, evidence, mediation steps, escalation, and platform actions.
- Safety PolicyUnsafe environments, incidents, emergency expectations, and vulnerable users.
- Off-Platform Transactions PolicyRules against moving bookings and payments outside OXLY.
- Copyright / Trademark Complaint PolicyComplaint process for photos, logos, names, trademarks, and copyright.
Trust
- Trust CenterSafety and verification resources for customers, providers, and employees.
- How We Verify ProvidersWhat OXLY checks, what badges mean, and what remains user responsibility.
- Stay SafePractical safety guidance before, during, and after a booking.
- Report AbuseHow to report unsafe behavior, fraud, policy violations, or abuse.