Provider Terms

Provider responsibilities, independent status, licenses, taxes, and conduct.

OXLY

Effective Date: 1 July 2026

Last Updated: 1 July 2026

These Provider Terms (the “Provider Terms”) form a legally binding agreement between you and IN SPOT SLU, a company organized under the laws of the Principality of Andorra, with registered office at Carretera d’Engolasters 27A 2-1, Andorra, tax / registration number L-919089-T (“OXLY,” “Company,” “we,” “us,” or “our”).

These Provider Terms apply to any User who offers, advertises, publishes, promotes, lists, sells, schedules, or performs services through the OXLY platform (the “Platform”) as a Provider.

These Provider Terms supplement the Terms of Platform Use, the Payments & Payout Terms, the Booking, Cancellation & Refund Policy, the Content, Images & Intellectual Property Policy, the Messaging, Reviews & Ratings Policy, the Community Standards / Acceptable Use Policy, the Trust Center / How We Verify Providers materials, and any other applicable policies or service-specific terms published by the Company.

If there is any conflict between these Provider Terms and the general Terms of Platform Use, these Provider Terms control with respect to Provider-specific matters.

By creating a Provider profile, publishing a service, enabling Bookings, promoting a listing, accepting a booking request, using Provider tools, or otherwise acting as a Provider on the Platform, you agree to be bound by these Provider Terms.

1. Scope and Role of the Provider

A Provider is any User who offers, advertises, publishes, promotes, lists, sells, schedules, or performs services through the Platform.

A User may hold one or more roles on the Platform at the same time, including Customer, Provider, and Employee.

These Provider Terms apply to you in your capacity as a Provider, regardless of whether you act:

as an individual;
as a sole trader;
through a company or other legal entity;
through employees, assistants, subcontractors, or other representatives;
in one or more business categories or service types.

You remain fully responsible for all services offered through your Provider account and for any person acting on your behalf.

2. Independent Status of Providers

You acknowledge and agree that, unless expressly agreed otherwise in a separate written contract:

you act as an independent provider and not as an employee, worker, commercial agent, franchisee, joint venturer, partner, representative, or fiduciary of the Company;
the Company does not employ you, supervise your work, direct your methods, control your schedule, or determine how you perform your services;
the Company does not create an employment relationship, labor relationship, agency relationship, or partnership with you by allowing you to use the Platform;
you are solely responsible for your own business operations, staffing, equipment, premises, materials, insurance, taxes, registrations, and legal compliance.

Nothing in these Provider Terms shall be interpreted as creating any employment or labor relationship between you and the Company.

3. Provider Eligibility

To act as a Provider on the Platform, you must:

have legal capacity to enter into binding agreements;
be legally permitted to offer and perform the relevant services;
provide accurate, current, and complete information;
maintain any licenses, permits, registrations, authorizations, certifications, insurance, or tax status required for your activities;
comply with all applicable laws and Platform policies.

The Company may impose additional eligibility requirements based on category, jurisdiction, feature, risk level, or payment setup.

4. Provider Account and Business Information

As a Provider, you may be required to submit or maintain information including, without limitation:

your legal name;
your business or trading name;
your email address and phone number;
business registration details;
tax identifiers;
social media links;
service descriptions;
service categories;
service area and availability;
prices;
payout information, where applicable;
license, permit, insurance, or qualification information where relevant;
any other information reasonably requested for compliance, trust and safety, moderation, payment setup, or Platform operations.

You must keep all such information accurate, complete, and up to date at all times.

5. Verification and Risk-Based Review

The Platform may apply a risk-based verification model to Providers, categories, or services.

Depending on the category, jurisdiction, feature set, or risk profile, the Company may request or review:

identity information;
email and phone verification;
KYC or KYB information;
legal entity records;
tax information;
licenses or permits;
insurance documents;
beneficial ownership information;
professional credentials;
compliance declarations;
any other information reasonably required by the Company or its third-party partners.

A verification badge or similar label does not mean that the Company guarantees your legality, quality, reliability, qualifications, suitability, or future compliance. It only means that you completed a particular review or verification process within the scope determined by the Company at that time.

The Company may request re-verification or updated documents at any time where reasonably necessary for legal, payment, fraud-prevention, trust and safety, or operational reasons.

6. Provider Responsibility for Legal Compliance

You are solely and exclusively responsible for understanding and complying with all laws, regulations, rules, codes, licensing requirements, tax obligations, consumer laws, commercial rules, advertising rules, health and safety standards, labor rules, immigration rules, and professional obligations applicable to:

your business;
your service category;
your location;
the locations in which you offer or perform services;
the Customers you serve;
your employees, assistants, or subcontractors.

You represent and warrant that you will not offer, advertise, accept bookings for, or perform any service unless you are legally entitled to do so.

Where your service category is regulated, restricted, licensed, or supervised by public authorities or professional bodies, you remain solely responsible for determining whether you may lawfully provide the service and what legal requirements apply.

7. Licenses, Permits, Qualifications, and Authorizations

You are solely responsible for obtaining, maintaining, renewing, and complying with all licenses, permits, registrations, authorizations, certifications, approvals, and qualifications required for your services.

This includes, where relevant:

business licenses;
sector-specific permits;
tax registrations;
professional licenses;
municipal authorizations;
insurance certificates;
health and safety approvals;
any other legal authorization required by applicable law.

You must promptly notify the Company if any required license, permit, or authorization expires, is suspended, is revoked, or ceases to be valid.

The Company may request documentary proof of such compliance at any time.

8. Insurance

You are solely responsible for maintaining any insurance required by law, by professional standards, by good industry practice, or by the Company for specific service categories or risk levels.

Depending on the nature of your services, this may include:

professional liability insurance;
general liability insurance;
public liability insurance;
employer-related coverage;
accident coverage;
vehicle-related coverage;
any other insurance reasonably necessary for your category.

A request by the Company to upload, disclose, or verify insurance does not create any representation, warranty, or guarantee by the Company that the insurance is adequate, valid, enforceable, or sufficient for your business.

9. Taxes and Invoicing

You are solely responsible for:

determining your own tax obligations;
registering for all taxes required by law;
charging, collecting, reporting, and remitting taxes where applicable;
issuing invoices, receipts, or tax documents where legally required;
keeping your books and records;
complying with local, national, and international tax laws applicable to your services.

Nothing in these Provider Terms makes the Company responsible for your tax treatment, tax filings, tax rates, or invoicing obligations, except where mandatory law expressly provides otherwise or where the Platform expressly assumes a specific compliance task for a specific flow.

The Company or its payment providers may request tax information from you and may delay, restrict, or disable payouts if such information is missing, invalid, expired, or inconsistent.

10. Services Offered Through the Platform

You may offer only those services that:

fall within categories permitted by the Platform;
are lawful in the relevant jurisdiction;
are accurately described;
can be performed by you lawfully and safely;
comply with the Terms of Platform Use, these Provider Terms, and all Additional Policies.

You must not use the Platform to offer, promote, schedule, or perform prohibited services or services that require legal authorization you do not hold.

The Company may add, remove, limit, merge, rename, or redefine service categories at any time.

11. Accuracy of Listings and Provider Content

You are solely responsible for your listings, descriptions, prices, categories, tags, images, videos, portfolios, before/after materials, qualifications, availability, service areas, business details, and all other content associated with your Provider profile.

You represent and warrant that your Provider information will be:

truthful;
accurate;
current in all material respects;
not misleading;
consistent with the services you actually provide;
compliant with applicable law and Platform policy.

You must not exaggerate, misrepresent, fabricate, or selectively conceal material information about your business, qualifications, prices, experience, verification, legal status, or service outcome expectations.

12. Images, Portfolios, and Promotional Materials

If you upload images, videos, portfolios, logos, before/after materials, case studies, or promotional visuals, you represent and warrant that:

you own them or have all necessary rights to use them;
they do not infringe any third-party rights;
they are not materially misleading;
they comply with applicable law, privacy rules, and Platform policy.

If you use AI-generated or materially edited visuals, you must comply with the Platform’s disclosure and content rules where applicable.

You must not upload materials that falsely suggest results, qualifications, product origin, certifications, regulatory approval, or customer testimonials.

13. Pricing and Fees Set by Providers

Unless the Platform expressly states otherwise, you are solely responsible for setting the price of your underlying services.

You must ensure that your pricing is:

lawful;
accurate;
clearly communicated;
not misleading;
not structured to hide mandatory charges;
presented in compliance with applicable consumer law and Platform rules.

You must not use pricing structures that are deceptive, discriminatory in an unlawful way, manipulative, or inconsistent with the displayed service offering.

The Company may remove, hide, reject, or require changes to pricing information where it reasonably believes that the presentation is misleading, unlawful, incomplete, or harmful to users, payment providers, or the Platform.

14. Bookings, Acceptance, and Performance

If Booking functionality is available, you may receive booking requests or allow instant booking according to your configured settings and applicable Platform rules.

You are responsible for:

maintaining accurate availability;
responding to booking requests in a timely manner where applicable;
honoring confirmed bookings unless cancellation is permitted under the applicable policy;
communicating responsibly and professionally with Customers;
performing the service as described and at the agreed time, place, scope, and price, subject to lawful changes and agreed rescheduling.

If you cannot perform a booked service, you must promptly update the relevant booking status and follow the applicable booking and cancellation rules.

15. Service Standards

As a Provider, you agree to perform services:

lawfully;
safely;
professionally;
in good faith;
with reasonable care and skill appropriate to the category;
in a manner consistent with your listing and with your statements to Customers.

You are solely responsible for the quality, legality, timing, execution, tools, premises, materials, staffing, methods, and outcome of your services.

The Company may adopt category-specific service standards, operating rules, safety guidelines, response-time expectations, or quality indicators. If published, you must comply with them.

16. Safety and Sensitive Categories

If your service involves any elevated risk, including work with children, health-related services, legal services, financial matters, construction, physical access to homes, transportation, regulated advice, hazardous tools, or other sensitive contexts, you remain solely responsible for ensuring that the service is lawful, safe, properly authorized, and suitable to perform.

The Company may designate categories or Providers as low risk, medium risk, high risk, restricted, or prohibited for trust and safety or regulatory reasons.

The Company may impose enhanced requirements, additional disclosures, special onboarding, document reviews, insurance checks, limits, warnings, or restrictions for sensitive categories.

17. Prohibited Conduct by Providers

Without limiting the broader Platform rules, you must not:

offer prohibited services;
offer services that require licenses or authorizations you do not hold;
misrepresent your identity, category, verification status, or qualifications;
manipulate reviews, ratings, or rankings;
publish fake reviews or induce others to do so;
threaten Customers with negative consequences for complaints, reviews, or refund requests;
engage in fraud, bait-and-switch tactics, deceptive pricing, or misleading service descriptions;
submit false documents;
misuse Platform messaging tools;
harass or discriminate against Customers;
use the Platform in a way that creates material trust, safety, regulatory, or payment risk.

18. Anti-Circumvention and Platform Integrity

You must not use the Platform to divert, redirect, or capture Customers in a way that undermines mandatory Platform flows, Platform trust tools, or Platform rules.

In particular, where Platform rules require communication, booking, payment, or identity steps to occur through the Platform, you must not:

encourage a prospective Customer to bypass such steps before booking;
solicit direct contact details for the purpose of avoiding required Platform flows;
redirect traffic to other channels in a way that defeats the Platform’s booking, trust, moderation, or payment safeguards;
misuse listings or messages to build off-platform lead funnels contrary to Platform rules.

This clause does not prohibit all direct relationships in every circumstance. It prohibits circumvention of Platform-required flows, controls, and protections.

19. Employees, Staff, and Subcontractors

If you use employees, assistants, subcontractors, or other representatives in connection with your services, you are solely responsible for them and for ensuring that they:

are properly authorized;
comply with applicable law;
comply with these Provider Terms and Platform policies;
are suitably trained, supervised, and legally eligible to perform the relevant work.

You remain fully responsible for all acts, omissions, misconduct, negligence, content, communications, and service outcomes involving such persons.

20. Customer Complaints, Refunds, and Disputes

You acknowledge that Customers may submit complaints, review requests, disputes, refund requests, or evidence regarding your services through the Platform.

You agree to cooperate in good faith with reasonable complaint-handling, dispute review, refund review, trust and safety review, or compliance review processes carried out by the Company or its payment providers.

The Company may request information, documents, explanations, or evidence from you in relation to a complaint, refund request, payment dispute, or policy investigation.

If payment functionality is enabled, the Company may delay, hold, reserve, offset, or withhold funds in accordance with the Payments & Payout Terms and applicable law.

21. Payments, Payouts, and Financial Responsibility

If you receive payouts through the Platform, you remain solely responsible for:

providing accurate payout details;
completing required verification or tax steps;
ensuring you are entitled to receive the funds;
resolving issues caused by your own service failures, complaints, prohibited conduct, fraud, or policy breaches.

If a chargeback, reversal, refund, penalty, processor fine, tax withholding, or loss arises from your services, your conduct, your category, your listing, your pricing, your legal non-compliance, or your policy breach, the Company may recover or offset the relevant amount to the maximum extent permitted by law and the applicable payment terms.

22. Promotional Services Purchased by Providers

If you purchase subscriptions, boosts, visibility upgrades, or promotional services from the Company, those services are Company-provided digital services and may be governed by separate feature-specific or commercial terms in addition to these Provider Terms.

Purchase of promotional visibility does not guarantee bookings, revenue, ranking position, customer demand, conversion, or commercial results.

The Company may change promotional formats, display logic, ranking systems, targeting tools, or visibility mechanics at any time.

23. Reviews, Ratings, and Reputation Systems

The Platform may allow Customers and other Users to review or rate your services.

You acknowledge that:

you may receive positive, neutral, or negative feedback;
the Company is not obligated to remove reviews simply because you disagree with them;
the Company may remove or restrict reviews in accordance with its policies;
reputation systems may affect your visibility, ranking, feature access, or trust status.

You must not manipulate or attempt to manipulate your reputation through fake transactions, fake customers, coercion, review swapping, paid review schemes, or similar conduct.

24. Warnings, Restrictions, Suspension, and Termination

Where reasonably practicable, the Company will generally seek to issue a warning before suspending or terminating a Provider account or Provider functionality.

However, the Company may act immediately, with or without prior notice, where it reasonably considers immediate action necessary for legal compliance, fraud prevention, consumer protection, trust and safety, payment risk, platform integrity, regulatory reasons, app-store compliance, or urgent operational reasons.

The Company may take one or more of the following actions:

issue a warning;
request clarification or documentation;
require updated licenses, insurance, tax, or business data;
remove, hide, delist, or disable a listing, service card, profile element, or content item;
restrict category access;
restrict messaging;
disable booking functionality;
remove or suspend a verification badge;
restrict or suspend promotional features;
delay, reserve, offset, freeze, or withhold payouts where applicable;
suspend or terminate your Provider account or Provider role;
block access to the Platform.

25. Appeals

If enforcement action is taken against your Provider account, role, listing, badge, category access, payout access, or content, you may request review or appeal through the process made available by the Company.

Submitting an appeal does not guarantee reversal of the decision. The Company may uphold, modify, or reverse its action in its sole discretion, subject to applicable law.

26. No Endorsement and No Guarantee by the Company

The Company does not endorse, certify, insure, recommend, supervise, or guarantee Providers, except to the limited extent expressly described in a particular verification scope or policy.

Any badge, ranking, category placement, recommendation, feature access, or promotional treatment on the Platform does not constitute a warranty or guarantee by the Company.

The Company is not responsible for:

your legal compliance;
your licensing;
your tax filings;
your insurance adequacy;
your service performance;
your business decisions;
your interactions or disputes with Customers.

27. Disclaimers

To the maximum extent permitted by law, the Company disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, in relation to your use of the Platform as a Provider.

In particular, the Company does not warrant that:

you will receive any specific number of bookings or leads;
any listing or promotional service will generate revenue;
any verification badge will satisfy legal requirements in your jurisdiction;
the Platform will always be available without interruption;
payment or payout systems will always function without delay or review;
any category will remain available or permitted.

Nothing in these Provider Terms excludes or limits any right that cannot be excluded under mandatory law.

28. Limitation of Liability

The limitation of liability contained in the Terms of Platform Use applies equally to these Provider Terms.

Without limiting that general clause, to the maximum extent permitted by law, the Company shall not be liable for losses arising from:

your inability to offer a service;
category restrictions or verification outcomes;
delisting or moderation decisions;
customer complaints or negative reviews;
payment delays, payout holds, reserves, reversals, or chargebacks;
legal or tax consequences of your business;
third-party payment, verification, hosting, app-store, or software-provider actions;
changes in laws, regulations, or platform policy affecting your category.

29. Indemnity

You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, contractors, agents, and licensors from and against any claims, proceedings, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

your services;
your listings and content;
your business activities;
your employees, assistants, subcontractors, or representatives;
your violation of law;
your breach of these Provider Terms or any Platform policy;
your infringement of third-party rights;
your disputes with Customers or other Users.

30. Changes to Provider Functionality and Terms

The Company may add, remove, suspend, modify, or limit Provider tools, service categories, verification logic, trust signals, ranking logic, visibility features, booking tools, payout setup requirements, or risk controls at any time.

The Company may also update these Provider Terms from time to time. If material changes are made, the Company may provide notice by posting updated terms on the Platform, by email, by in-app notice, or by another reasonable method.

Continued use of the Platform as a Provider after the effective date of revised Provider Terms constitutes acceptance of the revised version.

31. Governing Law and Jurisdiction

These Provider Terms are governed by and shall be interpreted in accordance with the laws of the Principality of Andorra, without regard to conflict-of-law principles.

Any dispute arising out of or in connection with these Provider Terms shall be submitted to the competent courts of Andorra, unless mandatory consumer protection law requires otherwise.

32. Contact

IN SPOT SLU

Carretera d’Engolasters 27A 2-1, Andorra

Tax / Registration No.: L-919089-T

Legal contact: a.samoylov@inspot.ad

Support contact: help@oxly.eu