OXLY

Content, Images & IP Policy

Uploaded content, image rights, platform license, and prohibited materials.

Effective Date: 1 July 2026

Last Updated: 1 July 2026

This Content, Images & Intellectual Property Policy (the “Policy”) forms part of the contractual framework governing the use of the OXLY platform (the “Platform”) operated by IN SPOT SLU, a company organized under the laws of the Principality of Andorra, with registered office at Carretera d’Engolasters 27A 2-1, Andorra, tax / registration number L-919089-T (“OXLY,” “Company,” “we,” “us,” or “our”).

This Policy applies to all content made available on or through the Platform, including without limitation:

  • service cards and listings;
  • profile pages;
  • business pages;
  • descriptions, captions, tags, and portfolio text;
  • photos, videos, logos, illustrations, screenshots, case studies, before/after materials, and visual compilations;
  • reviews, ratings, testimonials, and comments;
  • chat messages and support materials;
  • documents, certifications, licenses, and proofs uploaded for verification or compliance purposes;
  • any other material submitted, displayed, transmitted, or otherwise made available by a User through the Platform.

This Policy supplements the Terms of Platform Use, the Provider Terms, the Messaging, Reviews & Ratings Policy, the Privacy Policy, the Booking, Cancellation & Refund Policy, and any other applicable OXLY policies. If there is a conflict between this Policy and a more specific feature-level content rule displayed in the product, the more specific rule will control for that specific feature to the extent permitted by law.

By uploading, posting, submitting, sending, publishing, displaying, or otherwise making content available on or through the Platform, you agree to this Policy.

1. Purpose of This Policy

The purpose of this Policy is to explain:

  • who owns content on the Platform;
  • what rights Users retain in their own content;
  • what rights Users grant to OXLY;
  • what types of content may and may not be uploaded;
  • how OXLY may moderate, remove, disable, or restrict content;
  • how intellectual property complaints and counter-notices are handled;
  • how repeated violations may be addressed.

2. Definitions

For the purposes of this Policy:

“User Content” means any text, image, photo, video, audio, logo, document, message, listing content, portfolio item, review, rating, profile content, or other material submitted or made available by a User through the Platform.

“Platform Content” means software, code, layout, interface design, databases, taxonomies, service-card structures, visual templates, logos, trade names, trademarks, editorial content, OXLY-created text, OXLY-generated metadata, and all other content created by or for the Company.

“IP Rights” means all intellectual property and related rights, including copyright, neighboring rights, database rights, trademarks, trade names, designs, patents, trade secrets, moral rights to the extent waivable, publicity rights, image rights, and similar rights.

“Public Content” means User Content that is intended to appear publicly or semi-publicly on the Platform, such as profile information, business pages, service listings, portfolio images, reviews, and public-facing descriptions.

“Private Content” means User Content that is not primarily intended for public display, such as private messages, support submissions, verification files, complaints, or back-office documents.

“IP Complaint” means a complaint alleging that content on the Platform infringes copyright, trademark, image rights, or other intellectual property or related rights.

3. Ownership of Platform Content

As between you and OXLY, the Platform and all Platform Content are owned by or licensed to the Company and are protected by applicable intellectual property and related laws.

Except as expressly permitted by law or by prior written consent from the Company, you may not:

  • copy, reproduce, republish, download, scrape, distribute, sell, sublicense, or commercially exploit Platform Content;
  • remove, obscure, or alter proprietary notices;
  • reverse engineer or attempt to derive source code from the Platform, except to the extent such restriction is prohibited by law;
  • reproduce or extract substantial parts of the Platform’s database, structure, visual arrangement, or taxonomy;
  • create derivative works from Platform Content except as expressly permitted.

Nothing in this Policy transfers any ownership rights in Platform Content to any User.

4. Ownership of User Content

As between you and OXLY, and subject to the rights granted in this Policy, you retain ownership of the IP Rights you hold in your User Content.

However, you acknowledge and agree that:

  • your ownership of User Content does not give you any ownership right in the Platform itself;
  • the Company retains ownership in the overall compilation, structure, layout, presentation, categorization, ranking systems, templates, interface design, and OXLY-created metadata associated with the Platform;
  • other rights may subsist in User Content where third parties own the material or where you do not hold all necessary permissions.

5. Your Responsibility for User Content

You are solely responsible for all User Content that you upload, post, send, publish, display, transmit, or otherwise make available through the Platform.

You represent and warrant that:

  • you own the User Content or have all rights, permissions, licenses, consents, and releases necessary to use it and to authorize OXLY to use it as described in this Policy;
  • your User Content does not infringe or misappropriate any third-party IP Rights or other rights;
  • your User Content is lawful, accurate in all material respects, and not misleading;
  • your User Content complies with applicable law, these Terms, and all relevant Platform policies;
  • if your User Content includes a person’s image, likeness, voice, personal information, premises, work product, or testimonial, you have the lawful basis and any necessary permission to upload and use that material;
  • if your User Content includes logos, trademarks, branded goods, business names, or copyrighted materials owned by others, you have the right to display them or you are otherwise lawfully entitled to do so.

You remain solely responsible for any consequences resulting from your User Content, including claims, complaints, investigations, losses, and enforcement actions.

6. License Granted to OXLY

By uploading or making User Content available on or through the Platform, you grant OXLY a non-exclusive, worldwide, royalty-free, sublicensable license, for the duration of the applicable rights, to:

  • host;
  • store;
  • reproduce;
  • display;
  • transmit;
  • format;
  • resize;
  • crop;
  • compress;
  • transcode;
  • translate;
  • index;
  • organize;
  • classify;
  • create thumbnails or previews;
  • moderate;
  • technically adapt;
  • and otherwise use the User Content

solely as reasonably necessary to operate, provide, secure, maintain, improve, troubleshoot, verify, moderate, and support the Platform and related services.

This includes, where relevant:

  • displaying Public Content on service cards, profiles, business pages, search results, category pages, and booking flows;
  • making User Content available to other Users as part of normal Platform functionality;
  • using service providers acting on our behalf for hosting, moderation, security, content delivery, verification, and support;
  • retaining and processing User Content for trust and safety review, dispute handling, policy enforcement, and legal compliance.

For clarity:

  • this license does not transfer ownership of your User Content to the Company;
  • this license does not, by itself, authorize OXLY to use your User Content in external advertising or marketing campaigns unrelated to operating the Platform, unless you separately consent or another specific agreement expressly allows it.

7. Public and Private Visibility of Content

Some User Content is designed to be publicly or semi-publicly visible through the Platform.

7.1 Public Content

Public Content may include:

  • profile name and profile photo;
  • business name;
  • service descriptions;
  • category and location information;
  • portfolio images and videos;
  • public reviews and ratings;
  • service-card visuals and summaries.

Public Content may be visible to:

  • visitors to the Platform;
  • registered users;
  • potential customers;
  • search engines or indexing tools, to the extent enabled by the Platform and technically possible.

7.2 Private Content

Private Content may include:

  • direct messages;
  • support requests;
  • complaint evidence;
  • verification documents;
  • payment or compliance records;
  • private attachments.

Private Content is not intended for general public display, but OXLY may access, review, use, and share such content where reasonably necessary for:

  • service operation;
  • moderation;
  • trust and safety;
  • dispute resolution;
  • compliance;
  • legal defense;
  • fraud prevention;
  • cooperation with competent authorities.

8. Prohibited Content

You must not upload, publish, transmit, or otherwise make available any content that:

  • is unlawful or promotes unlawful activity;
  • infringes copyright, trademark, trade secret, image rights, privacy rights, database rights, or other third-party rights;
  • contains stolen, misappropriated, or unauthorized material;
  • is false, deceptive, or materially misleading;
  • misrepresents a service, business, provider, qualification, certification, license, or result;
  • contains fake testimonials, fabricated case studies, or manipulated reviews;
  • impersonates another person, business, or brand;
  • contains malware, malicious code, harmful scripts, phishing content, or technical abuse;
  • is defamatory, threatening, harassing, hateful, discriminatory, abusive, or exploitative;
  • depicts sexual exploitation, child abuse material, or unlawful nudity;
  • promotes prohibited services or categories banned under Platform rules;
  • includes confidential information, trade secrets, or personal data of others without authorization;
  • violates court orders, confidentiality obligations, or contractual restrictions;
  • is primarily spam, repetitive, irrelevant, or intended to manipulate search, ranking, or attention systems;
  • is otherwise inconsistent with the lawful, safe, and trustworthy operation of the Platform.

The Company may determine, in its reasonable discretion, whether content is prohibited, restricted, high-risk, misleading, abusive, unlawful, or otherwise incompatible with this Policy.

9. Images, Visuals, Before/After Content, and Portfolios

Because the Platform may include service cards, portfolios, image-based business pages, and other visuals, Users must take special care with images and visual content.

If you upload photos, videos, before/after materials, portfolios, or other visuals, you represent and warrant that:

  • the materials are authentic or lawfully created and used;
  • you have the necessary rights to upload them;
  • they do not materially mislead users about the nature, scope, or results of the service;
  • any persons shown have given any necessary permission;
  • the visuals do not falsely imply endorsements, certifications, qualifications, ownership, or business relationships.

Before/after visuals, examples of results, or case studies must not be presented in a way that materially overstates typical outcomes or conceals important context.

10. AI-Generated and Materially Edited Content

The Platform may permit AI-generated or materially edited visuals, images, descriptions, and related content where allowed by product settings and applicable policy.

If you upload AI-generated or materially edited content, you must:

  • comply with any Platform labeling or disclosure requirement;
  • ensure that the content is not materially misleading;
  • avoid presenting synthetic or heavily altered visuals as real-world outcomes where such presentation would mislead users;
  • ensure that you have all necessary rights to the prompts, inputs, outputs, or source materials used, to the extent required by law and the relevant tools.

OXLY may require additional labeling, restrictions, or removal of AI-generated content in certain categories, especially where trust, safety, professional claims, identity, or sensitive services are involved.

11. Privacy, Image Rights, and Third-Party Personal Data

If your User Content contains personal data of another person, including their name, photo, likeness, voice, contact details, address, or other identifying information, you must have a lawful basis to upload and use that data.

You must not upload:

  • private contact details of others without authorization;
  • documents containing sensitive data unless specifically required by a lawful Platform feature;
  • private images or recordings of others without lawful permission;
  • material that violates privacy, data-protection, confidentiality, or image-rights laws.

Users remain solely responsible for ensuring that content involving other persons is lawfully collected, used, and shared.

12. Reviews, Messages, and User Statements

Reviews, ratings, comments, and messages are forms of User Content and may also be governed by the Messaging, Reviews & Ratings Policy.

Without limiting that policy, Users must not use reviews, comments, or messages to:

  • publish false factual claims;
  • defame or harass others;
  • disclose private personal data unlawfully;
  • post infringing content;
  • threaten, blackmail, or coerce another User.

OXLY may moderate such content under this Policy and the applicable review and messaging rules.

13. No General Obligation to Pre-Screen

OXLY may use automated and manual review tools to detect prohibited, unsafe, illegal, infringing, or otherwise problematic content.

However, OXLY is not required to pre-screen all User Content and does not guarantee that all content visible on the Platform has been reviewed or approved by the Company.

The absence of removal or enforcement does not mean that the Company endorses, validates, or guarantees any content.

14. Moderation, Removal, and Restriction Rights

To protect users, the Platform, third parties, payment systems, and legal compliance, OXLY may, with or without prior notice where reasonably necessary:

  • remove content;
  • hide or limit visibility of content;
  • disable a listing, service card, or profile element;
  • delist images, videos, portfolios, or descriptions;
  • block uploads from a particular account;
  • restrict messaging or publishing features;
  • request edits, clarifications, or evidence;
  • suspend or terminate roles, badges, or accounts;
  • preserve copies of content and logs for evidence, compliance, or legal defense;
  • share relevant information with service providers, rights holders, authorities, or courts where lawful and reasonably necessary.

Where reasonably practicable, OXLY may issue a warning first. However, OXLY may act immediately without prior notice where it reasonably considers immediate action necessary for safety, fraud prevention, consumer protection, platform integrity, legal compliance, prohibited services, or urgent operational reasons.

15. Intellectual Property Complaints and Takedown Requests

If you believe that content available on the Platform infringes your copyright, trademark, image rights, or other intellectual property or related rights, you may submit an IP Complaint to:

  • a.samoylov@inspot.ad

and/or

  • help@oxly.eu

An IP Complaint should include, to the extent reasonably possible:

  • your name and contact details;
  • identification of the rights owner, if different from you;
  • a description of the protected work, mark, image, or right allegedly infringed;
  • the exact URL, profile, listing, service card, screenshot, or other location of the allegedly infringing content;
  • a description of why you believe the content infringes your rights;
  • a statement that the information provided is accurate to the best of your knowledge;
  • a statement that you are the rights holder or are authorized to act on the rights holder’s behalf;
  • any supporting documents reasonably necessary to review the complaint.

OXLY may request additional information before acting on a complaint.

16. Takedown Review and Interim Measures

Upon receipt of an IP Complaint, OXLY may, in its reasonable discretion:

  • request more information;
  • temporarily remove or disable access to the content;
  • temporarily hide a listing, image, or profile;
  • notify the affected User;
  • preserve evidence;
  • reject manifestly incomplete, abusive, or unsupported complaints;
  • take further enforcement measures if the complaint appears credible.

OXLY is not required to act on every complaint immediately and may assess complaints based on the available information, applicable law, risk, urgency, and operational factors.

17. Counter-Notice and Restoration Requests

If your content has been removed, hidden, or disabled in response to an IP Complaint and you believe the action was mistaken or unjustified, you may submit a counter-notice or restoration request to the Company.

A counter-notice should include, where reasonably relevant:

  • your name and contact details;
  • identification of the removed or restricted content;
  • an explanation of why you believe you had the right to use the content;
  • any supporting licenses, permissions, releases, or evidence;
  • a statement that the information provided is accurate to the best of your knowledge.

OXLY may review the counter-notice and may, in its discretion:

  • maintain the restriction;
  • restore the content;
  • request additional information;
  • keep the content disabled pending agreement of the parties or further legal clarity.

OXLY is not required to restore content where it reasonably believes continued restriction is necessary for legal, trust and safety, or operational reasons.

18. Repeat Infringer and Repeat Violator Policy

OXLY may suspend, restrict, or terminate accounts of Users who repeatedly:

  • upload infringing content;
  • receive credible IP complaints;
  • misuse third-party materials without permission;
  • submit false rights claims;
  • violate this Policy in a serious or repeated manner.

OXLY may also treat repeated misuse of privacy-sensitive, deceptive, or prohibited content as grounds for escalated enforcement.

19. Preservation, Retention, and Backups

OXLY may retain removed, disabled, or archived content, as well as related logs and complaint records, for as long as reasonably necessary for:

  • legal compliance;
  • internal investigation;
  • trust and safety review;
  • dispute resolution;
  • defense of rights;
  • fraud prevention;
  • backup and business continuity.

OXLY is not your backup service. You are responsible for maintaining your own copies of your User Content.

Deletion of content from the user-facing Platform does not necessarily mean that all copies are immediately removed from backups, archives, logs, or restricted internal records.

20. No Compensation for Hosting or Use of User Content

Unless expressly agreed otherwise in writing, Users are not entitled to compensation merely because their content is hosted, displayed, formatted, indexed, or technically used by the Platform in accordance with this Policy.

21. Disclaimers

To the maximum extent permitted by law, OXLY does not warrant or guarantee that:

  • any User Content is lawful, accurate, complete, or non-infringing;
  • any takedown request will result in removal;
  • any counter-notice will result in restoration;
  • any moderation outcome will satisfy any particular party;
  • any verification of a Provider, listing, or image eliminates legal or factual risk;
  • the Platform will detect all infringing, deceptive, or unlawful content.

Nothing in this Policy excludes or limits any right that cannot be excluded under mandatory law.

22. Indemnity

You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, contractors, agents, and licensors from and against any claims, proceedings, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

  • your User Content;
  • your alleged or actual infringement of third-party rights;
  • your misuse of third-party images, marks, content, likenesses, or personal data;
  • your breach of this Policy;
  • your false complaint or false counter-notice;
  • your violation of law in connection with content made available through the Platform.

23. Changes to This Policy

The Company may update this Policy from time to time.

If material changes are made, the Company may notify users by:

  • posting the updated version on the Platform;
  • updating the Effective Date or Last Updated date;
  • email notice;
  • in-app notice;
  • account notice; or
  • another reasonable communication method.

Continued use of the Platform after the effective date of the updated Policy constitutes acceptance of the revised version.

24. Governing Law and Jurisdiction

This Policy is governed by and shall be interpreted in accordance with the laws of the Principality of Andorra, without regard to conflict-of-law principles.

Any dispute arising out of or in connection with this Policy shall be submitted to the competent courts of Andorra, unless mandatory consumer protection law requires otherwise.

25. Contact

IN SPOT SLU

Carretera d’Engolasters 27A 2-1, Andorra

Tax / Registration No.: L-919089-T

Legal contact: a.samoylov@inspot.ad

Support contact: help@oxly.eu

OXLY is operated by IN SPOT SLU, Escaldes-Engordany, Andorra.

Content, Images & IP Policy | OXLY