OXLY

Copyright / Trademark Complaint Policy

Complaint process for photos, logos, names, trademarks, and copyright.

Effective Date: 1 July 2026Last Updated: 1 July 2026

This Copyright / Trademark Complaint Policy (the “Policy”) forms part of the contractual framework governing the use of the OXLY platform (the “Platform”) operated by IN SPOT SLU, a company organized under the laws of the Principality of Andorra, with registered office at Carretera d’Engolasters 27A 2-1, Andorra, tax / registration number L-919089-T (“OXLY,” “Company,” “we,” “us,” or “our”).

This Policy applies to complaints relating to alleged infringement, misuse, misappropriation, or unauthorized use of:

  • photographs;
  • images;
  • videos;
  • banners;
  • logos;
  • trademarks;
  • trade names;
  • brand elements;
  • copyrighted text;
  • visual designs;
  • service cards;
  • listing cards;
  • portfolio items;
  • profile materials;
  • promotional assets;
  • other content made available on or through the Platform.

This Policy supplements the Terms of Platform Use, the Content, Images & Intellectual Property Policy, the Provider Terms, the Messaging, Reviews & Ratings Policy, and any other applicable OXLY policies. If there is a conflict between this Policy and a more specific legal requirement applicable to a particular complaint, the more specific legal requirement will control to that extent.

By submitting a rights complaint, counter-notice, restoration request, or related notice through the Platform or to OXLY, you agree to this Policy.

1. Purpose of This Policy

The purpose of this Policy is to explain:

  • how rights holders may report alleged copyright or trademark infringement;
  • what information should be included in a complaint;
  • how OXLY may review and respond to complaints;
  • what temporary or permanent actions OXLY may take;
  • how a user may respond to a complaint or request restoration;
  • how repeated infringement or repeated abusive complaints may be addressed.

OXLY may take action on rights complaints in order to protect rights holders, users, the Platform, and legal compliance. However, OXLY is not a court and does not guarantee that every complaint will result in removal or that every counter-notice will result in restoration.

2. Scope of Complaints Covered

This Policy applies to complaints involving alleged infringement or misuse of, including without limitation:

  • copyrighted photographs;
  • copyrighted banners or marketing visuals;
  • copyrighted text, descriptions, or copy;
  • copyrighted logos or graphic works;
  • trademarks and registered brand identifiers;
  • unregistered marks, trade dress, or confusing brand presentation where legally protectable;
  • business names or profile names used in a misleading or unauthorized way;
  • service cards or listing visuals that allegedly copy protected materials;
  • visual compilations, portfolio items, or profile elements alleged to infringe rights.

This Policy does not prevent a complainant from seeking urgent injunctive relief or other legal remedies directly where available under law.

3. Rights Holder and Authorized Representative

A complaint may be submitted by:

  • the rights holder;
  • a person or entity authorized to act on behalf of the rights holder;
  • a legal representative;
  • another duly authorized agent.

OXLY may request reasonable proof of authority where the complainant is acting on behalf of another person or business.

4. Copyright Complaints

If you believe that content available on the Platform infringes your copyright, you may submit a copyright complaint to:

  • a.samoylov@inspot.ad
  • help@oxly.eu

A copyright complaint should include, where reasonably possible:

  • your full name and contact details;
  • the identity of the copyright owner, if different from you;
  • a description of the copyrighted work allegedly infringed;
  • the exact location of the allegedly infringing material on the Platform, such as the URL, profile, service card, listing, screenshot, or message context;
  • a description of why you believe the use is unauthorized;
  • a statement that you have a good-faith belief that the disputed use is not authorized by the rights holder, its agent, or the law;
  • a statement that the information in the complaint is accurate and that you are the rights holder or are authorized to act on behalf of the rights holder;
  • your electronic or physical signature.

This structure is consistent with how major platforms publicly frame copyright notices.

5. Trademark Complaints

If you believe that content available on the Platform infringes your trademark or misuses your brand identifiers, you may submit a trademark complaint to:

  • a.samoylov@inspot.ad
  • help@oxly.eu

A trademark complaint should include, where reasonably possible:

  • your full name and contact details;
  • the identity of the trademark owner, if different from you;
  • the trademark, trade name, logo, or brand identifier allegedly infringed;
  • registration details where applicable;
  • the countries or territories relevant to the complaint, where known;
  • the exact location of the allegedly infringing material on the Platform;
  • a description of the allegedly infringing use;
  • a statement that you have a good-faith belief that the use is unauthorized or unlawful;
  • a statement that the information in the complaint is accurate and that you are the rights holder or are authorized to act on behalf of the rights holder;
  • your electronic or physical signature.

Major platforms commonly separate trademark and copyright reporting flows, and Instagram explicitly offers separate trademark and copyright reporting mechanisms.

6. What May Be Reported

Without limitation, a complaint may relate to:

  • copied photos used in service cards;
  • unauthorized use of branded logos;
  • copied banners or portfolio visuals;
  • copied listing descriptions or marketing copy;
  • confusing use of a business name or trade name;
  • use of another brand’s trademark in a misleading listing or profile;
  • counterfeit brand presentation;
  • service cards designed to falsely imply association, endorsement, or sponsorship;
  • repeated uploading of previously removed infringing material.

7. Minimum Information Requirement

OXLY may decline to act on a complaint that is materially incomplete, unclear, unsupported, abusive, or impossible to investigate reasonably.

If necessary, OXLY may request:

  • additional screenshots;
  • ownership records;
  • registration documents;
  • licenses or permissions;
  • a better identification of the allegedly infringed work or mark;
  • authority-to-act evidence;
  • translations or clarifications.

8. Interim Review and Temporary Measures

Upon receiving a complaint, OXLY may, in its reasonable discretion:

  • request more information;
  • temporarily remove or disable access to the challenged material;
  • temporarily hide a listing, service card, image, logo, or banner;
  • restrict or suspend the relevant profile or feature;
  • notify the affected user;
  • preserve copies of the challenged material and relevant logs;
  • reject clearly abusive or unsupported complaints.

OXLY is not required to act immediately in every case, but may do so where reasonably necessary for legal compliance, fraud prevention, consumer protection, or Platform integrity.

9. User Notification

Where appropriate and lawful, OXLY may notify the affected user that:

  • a complaint has been received;
  • certain material has been removed, hidden, or restricted;
  • additional information is requested;
  • restoration may be requested;
  • repeated complaints may affect account status.

OXLY may withhold certain complaint details where reasonably necessary for safety, legal, fraud-prevention, or investigative reasons.

10. Counter-Notice and Restoration Requests

If your content has been removed, hidden, or restricted in response to a complaint and you believe the action was mistaken or unjustified, you may submit a counter-notice or restoration request.

A counter-notice should include, where reasonably possible:

  • your full name and contact details;
  • the exact content that was removed or restricted;
  • the location where the content previously appeared;
  • an explanation of why you believe you had the legal right to use the material;
  • any license, permission, authorization, release, or supporting evidence;
  • a statement that the information you provide is accurate to the best of your knowledge;
  • your electronic or physical signature.

OXLY may review the counter-notice and may:

  • restore the content;
  • keep it restricted;
  • request further information;
  • maintain the restriction pending further clarification or external legal resolution.

11. Repeat Infringer Policy

OXLY may suspend, restrict, or terminate accounts of users who repeatedly:

  • upload infringing content;
  • reuse content after prior takedown;
  • receive credible copyright or trademark complaints;
  • misuse third-party logos, photos, or brand assets;
  • ignore prior warnings relating to intellectual property rights.

OXLY may also escalate enforcement for repeated misuse involving service cards, brand confusion, or systematic copying of other businesses’ content.

12. False, Abusive, or Bad-Faith Complaints

Users must not misuse rights complaint procedures.

Prohibited conduct includes, without limitation:

  • knowingly false copyright complaints;
  • knowingly false trademark complaints;
  • fake authority claims;
  • abusive complaints meant to suppress legitimate competition;
  • retaliatory complaints;
  • fabricated evidence;
  • misuse of legal terminology to intimidate another user without reasonable basis.

OXLY may take enforcement action against users who abuse this process.

13. False Counter-Notices

Users must not submit false or misleading counter-notices.

Prohibited conduct includes:

  • forged licenses or permissions;
  • false ownership claims;
  • fake authorizations;
  • misrepresentation of fair use, license scope, or brand permission;
  • fraudulent attempts to restore content that the user knows is infringing.

Such conduct may result in immediate restriction, suspension, or termination.

14. Evidence Preservation

OXLY may preserve copies of challenged content, complaint materials, communications, metadata, and related records for as long as reasonably necessary for:

  • complaint review;
  • repeat-infringer analysis;
  • trust and safety review;
  • legal compliance;
  • dispute resolution;
  • defense of rights;
  • cooperation with courts, authorities, or service providers.

Removal of content from public view does not necessarily mean that all internal copies are immediately deleted.

15. Platform Rights and Ownership Clarification

Nothing in this Policy transfers ownership of any content or rights from one user to another or to OXLY.

OXLY remains entitled to protect its own Platform Content, branding, service-card structure, interface, taxonomies, and other proprietary materials. Airbnb’s terms and related policies similarly make clear that the platform retains its own intellectual property, while copyright complaints are handled through a separate policy channel.

16. No General Duty to Pre-Screen

OXLY may use automated and manual tools to detect potentially infringing or confusing content, but is not required to pre-screen all user content.

The absence of takedown does not mean that:

  • the content is lawful;
  • the content is authorized;
  • the rights holder has consented;
  • OXLY endorses the content.

17. Urgent Risk and Immediate Action

Where OXLY reasonably believes that content creates urgent legal, fraud, counterfeiting, consumer deception, or brand-confusion risk, OXLY may take immediate action, with or without prior notice, including:

  • immediate content removal;
  • immediate delisting of a service card or listing;
  • immediate badge removal;
  • immediate account restriction or suspension;
  • preservation of records and evidence.

18. No Guarantee of Outcome

To the maximum extent permitted by law, OXLY does not warrant or guarantee that:

  • every complaint will result in removal;
  • every counter-notice will result in restoration;
  • every allegedly infringing item will be detected;
  • every complaint will be decided within a specific timeframe;
  • every trademark dispute can be resolved operationally without court or external legal process.

Meta and Airbnb both publicly present IP complaint handling as a reporting and review process, not as a guarantee of any particular outcome.

19. No Legal Advice

OXLY does not provide legal advice to complainants or affected users. Users should seek their own legal advice if they need advice on copyright, trademark, fair use, licensing, parody, comparative advertising, nominative use, or other intellectual property issues.

20. Enforcement Measures

Where OXLY reasonably believes that a user has violated this Policy, OXLY may take one or more actions, including without limitation:

  • issuing a warning;
  • removing, hiding, or restricting content;
  • disabling a service card, banner, logo, or profile element;
  • restricting upload privileges;
  • removing badges or visibility benefits;
  • limiting messaging, booking, or promotional features;
  • suspending or terminating the relevant account;
  • preserving records and evidence;
  • cooperating with competent authorities, service providers, or rights holders where lawful and reasonably necessary.

21. Appeals

If action is taken against your content, listing, badge, or account under this Policy, you may request review or appeal through the process made available by OXLY.

Submitting an appeal does not guarantee reversal. OXLY may uphold, modify, or reverse its original decision in its discretion, subject to applicable law.

22. Changes to This Policy

OXLY may update this Policy from time to time.

If material changes are made, OXLY may notify users by:

  • posting the updated version on the Platform;
  • updating the Effective Date or Last Updated date;
  • email notice;
  • in-app notice;
  • account notice; or
  • another reasonable communication method.

Continued use of the Platform after the effective date of the revised Policy constitutes acceptance of the updated version.

23. Governing Law and Jurisdiction

This Policy is governed by and shall be interpreted in accordance with the laws of the Principality of Andorra, without regard to conflict-of-law principles.

Any dispute arising out of or in connection with this Policy shall be submitted to the competent courts of Andorra, unless mandatory consumer protection law requires otherwise.

24. Contact

IN SPOT SLU

Carretera d’Engolasters 27A 2-1, Andorra

Tax / Registration No.: L-919089-T

IP complaints and legal contact: a.samoylov@inspot.ad

Support contact: help@oxly.eu

OXLY is operated by IN SPOT SLU, Escaldes-Engordany, Andorra.

Copyright / Trademark Complaint Policy | OXLY