OXLY

Community Standards

Respectful behavior, anti-abuse rules, discrimination, harassment, and fraud.

Effective Date: 1 July 2026

Last Updated: 1 July 2026

These Community Standards (the “Standards”) form part of the contractual framework governing the use of the OXLY platform (the “Platform”) operated by IN SPOT SLU, a company organized under the laws of the Principality of Andorra, with registered office at Carretera d’Engolasters 27A 2-1, Andorra, tax / registration number L-919089-T (“OXLY,” “Company,” “we,” “us,” or “our”).

These Standards apply to all users of the Platform, including without limitation:

  • visitors;
  • Customers;
  • Providers;
  • Employees;
  • Admin users;
  • anyone interacting with other users through profiles, listings, bookings, messages, reviews, support channels, or any other Platform feature.

These Standards supplement the Terms of Platform Use, the Provider Terms, the Booking, Cancellation & Refund Policy, the Messaging, Reviews & Ratings Policy, the Content, Images & Intellectual Property Policy, and all other applicable OXLY policies. If there is a conflict between these Standards and a more specific policy addressing the same issue, the more specific policy will control for that issue.

By using the Platform, you agree to comply with these Standards.

1. Purpose of These Standards

OXLY is intended to support lawful, respectful, and trustworthy interactions between users.

These Standards exist to help protect:

  • personal dignity;
  • user safety;
  • fair dealing;
  • non-discrimination;
  • honest communication;
  • the integrity of bookings, reviews, and trust signals;
  • the overall safety and reliability of the Platform.

The Platform is not merely a technical interface. It is also a shared environment in which users must behave responsibly toward one another.

2. Core Community Principles

All users must act in a manner consistent with the following principles:

  • Respect — treat others with dignity and basic courtesy.
  • Safety — do not create unsafe, threatening, or abusive situations.
  • Honesty — do not mislead, defraud, impersonate, or manipulate others.
  • Fairness — do not exploit users, vulnerable persons, or Platform systems.
  • Responsibility — take responsibility for your conduct, communications, and business activity.
  • Compliance — follow the law, these Standards, and all other applicable Platform rules.

3. Respectful Conduct

Users must interact respectfully with others at all times, including in:

  • profiles;
  • listings;
  • booking flows;
  • direct messages;
  • reviews;
  • support tickets;
  • disputes;
  • comments or descriptions;
  • any off-platform interaction that is sufficiently connected to a Platform relationship or Booking.

Respectful conduct includes, without limitation:

  • communicating politely and professionally;
  • respecting personal boundaries;
  • avoiding intimidation or coercion;
  • responding in good faith where a response is appropriate;
  • refraining from humiliating, mocking, insulting, or degrading others.

Disagreement is permitted. Abuse is not.

4. Harassment, Abuse, and Threatening Conduct

Users must not engage in harassment, abuse, or threatening behavior.

Prohibited conduct includes, without limitation:

  • insults, slurs, or degrading language;
  • repeated unwanted messages or contact;
  • stalking or persistent intimidation;
  • threats of harm, retaliation, exposure, or reputational damage;
  • blackmail or coercion;
  • aggressive, hostile, or menacing behavior;
  • sexual harassment or unwanted sexual conduct;
  • repeated attempts to pressure another user after a clear refusal;
  • using a review, complaint, or refund process as a threat tool.

Harassment may occur through a single severe act or through repeated conduct.

The Company may take enforcement action even where the conduct occurs partly outside the Platform if it arises from or materially affects a Platform relationship, Booking, review, dispute, or trust and safety concern.

5. Hate, Discrimination, and Exclusionary Conduct

OXLY does not permit discriminatory, hateful, or exclusionary conduct.

Users must not discriminate against, harass, exclude, degrade, or deny fair access to other users on the basis of protected or sensitive characteristics where prohibited by law, including for example:

  • race;
  • ethnicity;
  • nationality;
  • language;
  • religion or belief;
  • sex;
  • gender;
  • gender identity;
  • sexual orientation;
  • disability;
  • age;
  • family status;
  • health status;
  • or any other protected status under applicable law.

Prohibited conduct includes, without limitation:

  • refusing interaction or service for unlawful discriminatory reasons;
  • publishing discriminatory statements in profiles, listings, messages, or reviews;
  • using hateful language, symbols, stereotypes, or insults;
  • targeting users with degrading or exclusionary behavior because of their identity or protected characteristics.

Nothing in this section prevents lawful service limitations based on legitimate and objectively justified factors that are allowed by law and clearly connected to the nature of the service. However, users bear responsibility for ensuring that any such limitation is lawful and non-discriminatory.

6. Fraud, Deception, and Manipulation

Users must not defraud, deceive, or manipulate other users or the Platform.

Prohibited conduct includes, without limitation:

  • impersonating another person, business, or authority;
  • misrepresenting identity, qualifications, licensing, verification status, or business status;
  • fake listings or services;
  • fake bookings or fake customer accounts;
  • false claims about services, outcomes, or availability;
  • fraudulent refund claims;
  • submitting false evidence in a dispute;
  • misleading payment requests;
  • bait-and-switch tactics;
  • manipulating reviews, rankings, or trust signals;
  • concealing material facts in a way that misleads others about the nature of a service or transaction.

Fraudulent or deceptive behavior may result in immediate suspension or termination.

7. Unsafe Behavior

Users must not engage in unsafe behavior or create unreasonable risks to others.

Unsafe behavior includes, without limitation:

  • encouraging unlawful or dangerous activity;
  • using the Platform in connection with prohibited or high-risk services in violation of Platform rules;
  • threatening physical harm;
  • using intimidation to force a meeting, payment, or service outcome;
  • arriving under the influence in circumstances that create a safety risk;
  • unsafe conduct in homes, workplaces, public locations, or service locations;
  • ignoring reasonable safety instructions where relevant to the booked service;
  • any conduct that creates serious concern for physical safety, psychological safety, or public safety.

Providers are expected to deliver services in a way that is lawful, professional, and reasonably safe. Customers are expected not to create unsafe working conditions or unsafe access environments for Providers.

8. Sexual Misconduct and Exploitative Conduct

The Platform must not be used for sexual exploitation, coercive sexual conduct, or sexually abusive interactions.

Users must not:

  • solicit, pressure, or coerce another user into sexual conduct;
  • engage in unwanted sexual advances;
  • use sexual language in a threatening, degrading, or exploitative manner;
  • use the Platform to facilitate adult services prohibited by Platform policy;
  • exploit power imbalances, intoxication, dependency, or vulnerability.

Any report of serious sexual misconduct or exploitation may result in immediate action by the Company.

9. Violence, Criminal Conduct, and Serious Threats

Users must not use the Platform in connection with violence, credible threats, extortion, illegal coercion, or serious criminal conduct.

This includes, without limitation:

  • threats of assault;
  • threats involving weapons;
  • extortion;
  • robbery-related conduct;
  • violent intimidation;
  • unlawful surveillance;
  • criminal property damage;
  • coercion linked to services, access, payment, or personal data.

Where reasonably necessary, the Company may preserve evidence and cooperate with competent authorities.

10. Protection of Children and Vulnerable Persons

Users must not use the Platform to endanger, exploit, groom, harass, or otherwise harm minors or vulnerable persons.

Where a service involves children, dependent adults, elderly persons, or other vulnerable individuals, users must exercise heightened care and comply with all applicable laws and Platform rules.

The Platform may impose higher standards, verification requirements, restrictions, or enforcement thresholds for services involving vulnerable persons.

11. Privacy, Confidentiality, and Personal Boundaries

Users must respect each other’s privacy and personal boundaries.

Users must not:

  • share another person’s personal information without authorization;
  • publish private addresses, phone numbers, IDs, financial data, or sensitive details unlawfully;
  • dox, expose, or threaten to expose private information;
  • record, photograph, or distribute private material without lawful basis or permission;
  • pressure other users to disclose personal information that is not reasonably necessary.

Providers must handle customer information responsibly. Customers must also respect provider privacy and not misuse provider contact details, staff details, or business-sensitive information.

12. Reviews, Messaging, and Communications Conduct

Reviews, ratings, and messages must be used honestly and respectfully.

Users must not:

  • use messages to harass or intimidate;
  • use reviews to extort refunds, discounts, or preferential treatment;
  • post knowingly false accusations;
  • retaliate through messaging or reviews;
  • spam or repeatedly contact others without a legitimate reason;
  • use messaging to conduct abuse campaigns or coordinated attacks.

The Company may remove or restrict messages, reviews, or ratings that violate these Standards or related policies.

13. Off-Platform Misconduct Connected to the Platform

Even if certain conduct occurs outside the app or website, the Company may still take action where the conduct is sufficiently connected to Platform use.

This may include conduct arising out of:

  • a Booking;
  • a service relationship first initiated on the Platform;
  • a review dispute;
  • an attempted off-platform payment circumvention tied to a Platform interaction;
  • harassment or threats related to a Platform profile, listing, complaint, or enforcement action.

The Company is not required to ignore harmful conduct merely because part of it happened off-platform.

14. Respect for Platform Integrity

Users must not abuse Platform systems in ways that harm trust, safety, or fairness.

This includes, without limitation:

  • abusing support processes;
  • coordinated false reporting;
  • creating duplicate or fake accounts to manipulate outcomes;
  • abusive chargeback or refund behavior;
  • manipulating reviews or complaint flows;
  • evading prior enforcement action;
  • returning under new identities after restriction or removal;
  • encouraging others to attack, mass-report, or harass a user or business.

15. Reporting Concerns

Users may report conduct that they believe violates these Standards or creates trust and safety concerns.

Reports may relate to, for example:

  • harassment;
  • discriminatory treatment;
  • threats;
  • fraud;
  • unsafe conduct;
  • abusive messaging;
  • prohibited service behavior;
  • exploitative conduct;
  • privacy violations;
  • retaliation or intimidation.

Reports may be submitted through Platform tools where available or via:

  • help@oxly.eu
  • a.samoylov@inspot.ad

When making a report, users should provide as much relevant detail as reasonably possible, including dates, screenshots, messages, links, booking identifiers, and supporting context.

16. Investigation and Cooperation

The Company may investigate possible violations of these Standards.

As part of a review, the Company may:

  • examine relevant profile, booking, message, review, or listing data;
  • request explanations or documents from users;
  • consider prior warnings or related conduct;
  • review safety, trust, payment, or moderation history;
  • preserve evidence and logs;
  • consult relevant service providers or advisers where appropriate;
  • cooperate with competent authorities where legally required or reasonably necessary.

Users are expected to cooperate in good faith with legitimate trust and safety reviews. Failure to cooperate may affect the outcome of the review.

17. Enforcement Measures

Where the Company reasonably believes that a user has violated these Standards, the Company may take one or more enforcement actions, including:

  • issuing a warning;
  • requesting clarification, correction, or undertakings;
  • removing or limiting visibility of content;
  • restricting messaging or reviews;
  • restricting booking or publishing functionality;
  • removing badges or trust signals;
  • delisting profiles, listings, or service cards;
  • freezing or restricting certain financial flows where permitted under applicable payment terms;
  • suspending access to part of the Platform;
  • suspending or terminating an account;
  • blocking access to the Platform.

Where reasonably practicable, the Company will generally seek to issue a warning first.

However, the Company may act immediately, with or without prior warning, where it reasonably considers immediate action necessary because of:

  • serious safety concerns;
  • credible threats;
  • fraud;
  • violent or exploitative conduct;
  • sexual misconduct;
  • severe harassment;
  • serious discrimination;
  • criminal behavior;
  • urgent legal or operational risk;
  • risk to minors or vulnerable persons;
  • repeated or egregious policy violations.

18. Appeals

If enforcement action is taken against you under these Standards, you may request review or appeal through the process made available by the Company.

Submitting an appeal does not guarantee reversal. The Company may uphold, modify, or reverse its original decision in its discretion, subject to applicable law.

19. No Guarantee of Safety or Compatibility

OXLY seeks to promote a respectful and trustworthy community, but cannot guarantee that all users will behave appropriately or that all harmful conduct will be prevented, detected, or resolved.

Nothing in these Standards means that the Company:

  • guarantees the conduct of any user;
  • guarantees compatibility between users;
  • guarantees the safety of any interaction;
  • guarantees that any report will lead to a particular enforcement result;
  • assumes responsibility for the underlying conduct of independent users beyond the limits imposed by law and Platform policy.

Users remain responsible for exercising judgment and caution in their interactions.

20. False Reports and Abuse of Safety Processes

Users must not knowingly submit false, abusive, retaliatory, or manipulative reports.

The Company may take enforcement action against users who misuse complaint, safety, or reporting systems, including where a user:

  • fabricates allegations;
  • submits bad-faith or harassing complaints;
  • repeatedly weaponizes the report system against competitors or other users;
  • falsifies evidence;
  • uses safety processes as leverage in pricing, booking, or review disputes.

21. Changes to These Standards

The Company may update these Standards from time to time.

If material changes are made, the Company may notify users by:

  • posting the updated version on the Platform;
  • updating the Effective Date or Last Updated date;
  • email notice;
  • in-app notice;
  • account notice; or
  • another reasonable communication method.

Continued use of the Platform after the effective date of revised Standards constitutes acceptance of the updated version.

22. Governing Law and Jurisdiction

These Standards are governed by and shall be interpreted in accordance with the laws of the Principality of Andorra, without regard to conflict-of-law principles.

Any dispute arising out of or in connection with these Standards shall be submitted to the competent courts of Andorra, unless mandatory consumer protection law requires otherwise.

23. Contact

IN SPOT SLU

Carretera d’Engolasters 27A 2-1, Andorra

Tax / Registration No.: L-919089-T

Legal contact: a.samoylov@inspot.ad

Support contact: help@oxly.eu

OXLY is operated by IN SPOT SLU, Escaldes-Engordany, Andorra.

Community Standards | OXLY