Polityka bezpieczeństwa

Effective Date: 1 July 2026Last Updated: 1 July 2026

This Safety Policy (the “Policy”) forms part of the contractual framework governing the use of the OXLY platform (the “Platform”) operated by IN SPOT SLU, a company organized under the laws of the Principality of Andorra, with registered office at Carretera d’Engolasters 27A 2-1, Andorra, tax / registration number L-919089-T (“OXLY,” “Company,” “we,” “us,” or “our”).

This Policy applies to all users of the Platform, including without limitation:

• visitors;
• Customers;
• Providers;
• Employees;
• Admin users;
• any person participating in a Booking, service interaction, onsite visit, physical activity, home visit, workplace visit, or other Platform-related interaction.

This Policy supplements the Terms of Platform Use, the Provider Terms, the Booking, Cancellation & Refund Policy, the Community Standards, the Acceptable Use & Prohibited Activities Policy, the Verification & Trust Policy, and any other applicable OXLY policies. If there is a conflict between this Policy and a more specific category-level or service-level safety rule, the more specific rule will control for that category or service to the extent permitted by law.

By using the Platform, requesting or providing a service, participating in a Booking, or otherwise engaging in a Platform-related interaction, you agree to this Policy.

1. Purpose of This Policy

The purpose of this Policy is to explain:

• the basic safety expectations that apply to Platform use;
• how incidents and safety concerns may be reported;
• what Providers and Customers are expected to do to reduce risk;
• how unsafe environments and unsafe conduct are addressed;
• how the Platform treats services involving children, vulnerable persons, or elevated physical risk;
• what emergency expectations apply;
• what urgent protective measures the Platform may take.

OXLY is intended to support lawful, respectful, and reasonably safe service interactions. However, OXLY is a technology intermediary and not an emergency response service, law-enforcement authority, insurer, or guarantor of user safety.

2. Core Safety Principles

All users must act in accordance with the following basic safety principles:

• personal safety comes before convenience, speed, or commercial outcome;
• no user should create or knowingly tolerate an unsafe service environment;
• users must not conceal material hazards;
• users must not pressure others into unsafe situations;
• higher-risk services require heightened care, disclosure, and preparation;
• minors and vulnerable persons require special safeguards;
• users must act promptly and responsibly when a serious safety issue arises.

3. Platform Role and Limits

OXLY may support safety by:

• publishing policies and safety expectations;
• collecting reports;
• reviewing incident information;
• facilitating support or complaint handling;
• restricting or suspending users, listings, categories, or features;
• preserving logs, messages, and evidence where reasonably necessary;
• cooperating with service providers or competent authorities where lawful and reasonably necessary.

OXLY does not, merely by operating the Platform:

• guarantee the safety of any person, property, environment, or activity;
• inspect all venues, homes, workplaces, vehicles, equipment, or service locations;
• supervise the real-world performance of Providers;
• guarantee that a verified badge eliminates safety risk;
• replace the need for independent judgment, lawful precautions, or emergency response.

4. Emergency Situations

If there is an emergency in progress, including where there is an immediate threat to life, physical safety, serious injury, fire, violent conduct, sexual assault, medical emergency, or other urgent danger, users must first contact the relevant local emergency services or law enforcement. This is consistent with the way major platforms frame emergency response expectations.

After contacting emergency services where appropriate, users should report the situation to OXLY as soon as reasonably possible through:

• help@oxly.eu for urgent operational safety reporting; and/or
• a.samoylov@inspot.ad for legal notices or urgent formal escalation.

OXLY may provide support, but OXLY does not guarantee live emergency intervention, emergency dispatch, or immediate real-world response.

5. Non-Emergency Safety Concerns

Users should report non-emergency safety concerns as soon as reasonably possible after discovery.

Examples include:

• unsafe working conditions;
• undisclosed hazards in a home, venue, or workplace;
• threatening or unstable behavior;
• unsafe equipment;
• suspicious conduct;
• violations involving children or vulnerable persons;
• unsafe provider practices;
• unsafe customer instructions or access conditions;
• intoxication or impairment creating service risk;
• repeated disregard of reasonable safety precautions.

Reports may be made through Platform tools where available or through the contact channels listed in this Policy.

6. Provider Safety Responsibilities

Providers are solely responsible for conducting their services lawfully, professionally, and with reasonable regard to health and safety.

Without limiting broader legal obligations, Providers must:

• use only locations, equipment, tools, and materials that are reasonably safe for the intended service;
• disclose material hazards that a Customer would not reasonably expect;
• avoid providing services when conditions are unsafe;
• provide any safety instructions reasonably necessary for the activity or service;
• use suitable protective or specialist equipment where relevant;
• comply with applicable health, safety, labor, transport, professional, and sector-specific laws;
• ensure that any assistants, staff, contractors, or representatives also comply with this Policy.

For higher-risk services, Providers must apply heightened care proportionate to the activity.

7. Customer Safety Responsibilities

Customers are also responsible for not creating unsafe service conditions.

Without limiting broader legal duties, Customers must:

• provide reasonably accurate information relevant to the safety of the service;
• avoid arranging services in dangerous, unlawful, or clearly unsuitable environments;
• provide safe and lawful access where a Provider is expected to attend a home, property, office, or other location;
• not pressure a Provider to work in unsafe conditions;
• not conceal material hazards that may affect the Provider, staff, or third parties;
• follow reasonable safety instructions connected to the booked service.

A Customer must not create unsafe working conditions in order to accelerate or cheapen the service.

8. Unsafe Environments and Access Conditions

A Booking or service should not proceed in an environment that is unsafe, unlawful, or materially unsuitable for the service.

Examples may include:

• severe electrical hazards;
• fire risk;
• hazardous structural conditions;
• dangerous access routes;
• aggressive animals not appropriately controlled;
• active violence or credible threats;
• illegal activity at the premises;
• significant intoxication or instability among people present;
• dangerous contamination or biohazard conditions;
• any setting that creates unreasonable risk to a Provider, Customer, child, vulnerable person, or third party.

If the environment is unsafe, the Provider or Customer should not be forced to continue. The Platform may treat such a situation as a safety-related interruption, cancellation, or enforcement matter, depending on the facts.

9. Hazard Disclosure

Where a service, venue, or environment includes a material hazard that is not obvious, the relevant user must disclose it before or at the time it becomes relevant.

This may include, without limitation:

• work at height;
• bodies of water;
• dangerous animals;
• use of sharp, hot, electrical, or powered equipment;
• physically demanding activities;
• environmental hazards;
• access restrictions;
• known risks to children or vulnerable persons;
• any condition that materially affects safe participation.

Large platforms frame safety similarly by requiring disclosure of hazards that guests or participants would not reasonably expect.

10. Physical Activities and Higher-Risk Services

If a service involves physical exertion, outdoor activity, tools, vehicles, climbing, construction, movement-based instruction, cooking, home access, heavy lifting, or other elevated physical risk, the Provider must use heightened care appropriate to the activity.

This may include, where relevant:

• assessing the suitability of the venue or route;
• providing clear instructions;
• ensuring equipment is in safe working order;
• disclosing physical demands and foreseeable risks;
• checking that the participant has the information reasonably needed to decide whether to proceed;
• stopping the activity if conditions become unsafe.

Major platforms apply similar expectations for physical activities, emergency planning, and safety equipment for higher-risk experiences and services.

11. Emergency Preparation Expectations

For services involving onsite attendance, physical activity, vulnerable persons, or elevated risk, the relevant Provider should be reasonably prepared for foreseeable incidents.

Depending on the category, this may include:

• knowing how to contact local emergency services;
• keeping relevant emergency information available;
• knowing the nearest safe exit or safe stop point;
• ensuring that first aid supplies are available where appropriate;
• ensuring that staff know the relevant safety procedure;
• pausing or terminating the service where continuation would be unsafe.

This aligns with widely used platform safety guidance that encourages emergency planning and first-aid readiness for higher-risk services and experiences.

12. Children and Vulnerable Persons

Services involving children, dependent adults, elderly persons, persons with disabilities, or other vulnerable persons are subject to heightened scrutiny and heightened responsibility.

Users must not:

• exploit, groom, intimidate, neglect, or endanger a child or vulnerable person;
• provide such services without any legally required authorization, clearance, or safeguarding measure;
• conceal safety incidents affecting such persons;
• use services involving such persons in a manner inconsistent with applicable law or Platform policy.

The Platform may apply stricter onboarding, verification, category restrictions, reporting thresholds, and enforcement measures for such services.

13. Privacy, Boundaries, and Sensitive Spaces

Safety also includes respect for personal and private space.

Users must not:

• enter private areas without permission;
• pressure another user into unwanted physical proximity;
• record or photograph another person in a safety-sensitive context without lawful basis or permission;
• misuse access codes, keys, building access, or location information;
• remain on-site beyond what is reasonably necessary for the service;
• misuse a home, office, or venue visit to create intimidation or pressure.

Providers performing home or onsite services must respect personal boundaries. Customers inviting Providers into homes or workplaces must also behave lawfully and safely.

14. Intoxication and Impairment

Users must not participate in or perform a service in a manner that creates unreasonable safety risk due to intoxication, impairment, or incapacity.

A Provider must not perform a service while materially impaired if that impairment would create risk to the Customer, staff, property, or third parties.

A Customer must not create unsafe conditions by being materially impaired where the service requires safe cooperation, safe access, or safe supervision of people, tools, vehicles, or premises.

If impairment creates a credible safety concern, the Platform may treat the matter as a safety incident.

15. Weapons, Violence, and Serious Threats

The Platform must not be used in connection with:

• violence;
• credible threats of violence;
• weapons or explosive materials in breach of Platform rules;
• intimidation involving physical force;
• extortion linked to physical safety;
• violent retaliation;
• criminal coercion.

Any credible report of physical threat, assault, or severe intimidation may result in immediate restriction or termination.

16. Safety Incidents

A “Safety Incident” may include, without limitation:

• injury or medical emergency;
• assault or attempted assault;
• sexual misconduct;
• unsafe service environment;
• serious threat;
• dangerous equipment failure;
• significant hazard non-disclosure;
• child or vulnerable person safeguarding concern;
• unlawful entry or boundary violation;
• intoxication creating material risk;
• other conduct that creates serious risk of harm.

Users should report Safety Incidents promptly and provide supporting evidence where reasonably available.

17. Evidence and Incident Review

To assess a safety issue, the Platform may request or review:

• messages;
• booking records;
• screenshots;
• photos or videos;
• call attempts;
• timestamps;
• geolocation-related evidence where lawfully available;
• witness explanations;
• invoices or service deliverables;
• verification records;
• prior complaint history;
• any other reasonably relevant materials.

The Platform may preserve records and logs where reasonably necessary for trust and safety review, dispute handling, legal compliance, or defense of rights.

18. Immediate Protective Measures

Where the Company reasonably believes that a serious safety issue exists, it may take urgent protective measures with or without prior notice.

Such measures may include:

• pausing or canceling a Booking;
• hiding or removing a listing or service card;
• restricting messaging;
• restricting onsite or high-risk categories;
• removing badges or trust signals;
• restricting category access;
• delaying or withholding payout-related functionality where permitted by law and applicable payment terms;
• suspending or terminating an account;
• preserving records and evidence;
• referring the matter to competent authorities where appropriate.

For serious safety situations, immediate platform action is standard and consistent with how large platforms enforce safety-related reports.

19. Temporary Restrictions During Review

Even before a final decision is reached, the Platform may impose temporary restrictions where reasonably necessary to protect users, including:

• temporary suspension of a Provider;
• temporary freeze on high-risk listings;
• temporary removal of a badge;
• temporary messaging restriction;
• temporary payout hold where payment terms allow it;
• temporary access restriction for a Customer or Provider involved in a serious incident.

Temporary measures do not necessarily mean a final finding has been made.

20. Duty to Cooperate

Users involved in a safety report or incident review are expected to cooperate in good faith.

This may include:

• responding promptly;
• providing truthful information;
• not altering or fabricating evidence;
• complying with reasonable requests for clarification;
• not retaliating against the reporting party.

Failure to cooperate may affect the Platform’s decision.

21. False or Abusive Safety Reports

Users must not misuse safety reporting systems.

Prohibited conduct includes:

• knowingly false safety allegations;
• fabricated evidence;
• retaliatory safety complaints;
• weaponizing safety channels to gain leverage in pricing, review, or booking disputes;
• repeated abusive reporting in bad faith.

The Company may take enforcement action against users who abuse safety processes.

22. Appeals

If safety-related action is taken against your account, listing, badge, booking access, or payout access, you may request review or appeal through the process made available by the Company.

Submitting an appeal does not guarantee reversal. The Company may uphold, modify, or reverse its decision in its discretion, subject to applicable law.

23. No Guarantee of Safety

OXLY seeks to promote safer use of the Platform, but does not guarantee:

• that every venue or service is safe;
• that every hazard will be disclosed;
• that every safety report will be detected before harm occurs;
• that every verified Provider is safe for every user or situation;
• that every emergency will be preventable;
• that the Platform can intervene in real time.

Users remain responsible for exercising judgment and caution and for contacting emergency services directly where needed.

24. Changes to This Policy

The Company may update this Policy from time to time.

If material changes are made, the Company may notify users by:

• posting the updated version on the Platform;
• updating the Effective Date or Last Updated date;
• email notice;
• in-app notice;
• account notice; or
• another reasonable communication method.

Continued use of the Platform after the effective date of the revised Policy constitutes acceptance of the updated version.

25. Governing Law and Jurisdiction

This Policy is governed by and shall be interpreted in accordance with the laws of the Principality of Andorra, without regard to conflict-of-law principles.

Any dispute arising out of or in connection with this Policy shall be submitted to the competent courts of Andorra, unless mandatory consumer protection law requires otherwise.

26. Contact

IN SPOT SLU

Carretera d’Engolasters 27A 2-1, Andorra

Tax / Registration No.: L-919089-T

Operational safety and support: help@oxly.eu

Legal contact: a.samoylov@inspot.ad